"We--all of us--consistently exclude, underestimate, and underutilize huge numbers of people in the workforce even as we include, overestimate, and promote others, often beyond their level of competence. Not only is this immoral and unjust, it's bad for business. ... Kim [Scott presents] a ... framework for both respecting everyone's individuality and collaborating effectively, ... [a] guide leaders and their employees need to create more just workplaces and establish new norms of collaboration and respect"--
